Shipping Policy

Thoughtfully Delivered, From Our Floor to Yours
At Develan, we understand that the experience of receiving your rug should feel as seamless and comforting as the piece itself. That’s why we’ve built a transparent and reliable shipping process – so you know exactly when and how your rug will arrive.

Shipping Region

We currently ship to residential and business addresses within the continental United States.
Unfortunately, we are unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories outside the 48 contiguous states at this time.

Flat-Rate Shipping

To keep things simple and accessible, we offer a flat shipping rate of $6.99 per order – regardless of the number of items or destination within our delivery zone.

Processing Time

Every Develan rug is carefully prepared before it leaves our hands.
Please allow 2-4 business days for your order to be processed. This includes quality assurance, packaging, and coordination with our shipping partners.
Processing time does not include weekends or U.S. public holidays.

Delivery Time

Once shipped, your order will typically arrive within 5-7 business days via ground shipping.
Please note that we only dispatch and deliver orders from Monday to Friday – no shipments are processed or delivered on weekends or federal holidays.

Holiday Schedule & Carrier Limitations

Our warehouse and shipping partners observe the following U.S. holidays. Orders placed on or around these dates may experience delays in processing and delivery:

• New Year’s Day (January 1)
• Martin Luther King Jr. Day (Third Monday in January)
• Presidents’ Day (Third Monday in February)
• Memorial Day (Last Monday in May)
• Independence Day (July 4)
• Labor Day (First Monday in September)
• Columbus Day (Second Monday in October)
• Veterans Day (November 11)
• Thanksgiving Day (Fourth Thursday in November)
• Day after Thanksgiving (Friday following Thanksgiving)
• Christmas Eve (December 24)
• Christmas Day (December 25)
• New Year’s Eve (December 31)

We partner with trusted carriers such as UPS, FedEx, and USPS, and delivery timelines are subject to their service schedules.

Address Changes & Modifications

Need to make a change? You can update your shipping address within 12 hours of placing your order.
After this window, we will do our best to assist, but cannot guarantee changes once your item has entered processing or transit.

Shipping Confirmation & Tracking

You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.
Feel free to monitor its journey – from our floor to yours – every step of the way.

Lost, Delayed, or Damaged Shipments

We understand how frustrating shipping issues can be, and we’re here to help.
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at support@develan.com within 7 days of the expected delivery date.
For lost or delayed shipments, we will work with the shipping carrier to locate your package or initiate a replacement if necessary.
For damaged items, please provide photographs of the damage along with the packaging so we can assist you promptly.
Please note that Develan is not responsible for delays caused by incorrect shipping information, weather conditions, or carrier disruptions, but we will always advocate on your behalf to resolve any issue.

Questions or Special Requests?

We’re here to help. If you have any concerns about shipping, delivery timing, or address eligibility, please contact our support team at support@develan.com.

Thank you for choosing Develan.
We can’t wait for you to experience the texture, tone, and tranquility our rugs bring to your space – delivered with care, always.