Return and Refund Policy

Last updated: December 20, 2025

1. Overview

This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted for purchases made on our website. By placing an order, you agree to the terms outlined in this policy.

2. Eligibility for Returns

We accept returns for eligible items within 30 days from the date of delivery. To qualify for a return, items must be unused, unworn, unwashed, and in their original condition with all original tags and packaging intact. Return requests must be submitted within 30 days of delivery. Items showing signs of wear, washing, alteration, or customer-caused damage are not eligible for return.

3. Non-Returnable Items

Items are not eligible for return if they have been worn, washed, altered, damaged due to customer misuse or negligence, returned outside the 30-day return window, or failed inspection upon receipt.

4. How to Request a Return

To request a return, customers must contact our customer support team and obtain approval before sending any items back.

a. The return request must include the order number

b. Clear photos or videos showing the condition of the item are required

c. Return requests without sufficient visual evidence may be rejected

d. Items sent back without prior authorization may not be accepted or processed

5. Return Label and Return Shipping Cost

Return shipping is handled according to the conditions below.

• If the return request is approved, we will provide a prepaid return shipping label

• The provided return label must be used to send the item back

• Returns shipped without the prepaid label or using a different shipping method may not be accepted

• Return shipping costs are covered only when the return request is approved and the provided label is used

6. Refunds

Once an approved return is received and inspected, refunds will be processed within 7 business days.

• Refunds are issued to the original payment method used at checkout

• The refund amount covers the product price only

• Original shipping fees are non-refundable 

• Refund processing time may vary depending on the payment provider

• It may take additional time for the refunded amount to appear in the customer’s account

7. Exchanges

We offer exchanges for the same item only, subject to availability.

• Exchange requests must meet the same eligibility conditions as returns

• The replacement item must be in stock at the time the exchange is approved

• If the item is no longer available, a refund will be issued instead

8. Defective, Damaged, or Incorrect Items

If an order arrives defective, damaged, or incorrect, customers must notify us within 7 days of delivery.

• Clear photos or videos showing the issue must be provided

• The order number must be included in the request

• Once verified, we will determine the appropriate resolution

• Resolutions may include a replacement or a refund depending on item availability. All approved refunds or replacements for defective, damaged, or incorrect items will include free return shipping and no additional fees will be charged to the customer.

9. Late or Missing Refunds

If you have not received your refund after it has been processed.

• Please allow sufficient time for your payment provider to complete the transaction

• Check your PayPal account or payment provider for pending refunds

• Contact us if the refund does not appear after a reasonable period

10. Contact

For questions regarding returns, refunds, or exchanges, please contact our customer support team at support@develan.com. Our support hours follow standard U.S. business hours, Monday through Friday.

11. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will apply to orders placed after the updated version is published on our website.